Privacy Policy

Last Updated: 14 November 2025

This Privacy Policy explains how Ajvika (“Company”, “We”, “Us”, “Our”) collects, uses, stores, processes, and protects Your Personal Data when You use Our Website, Mobile App, IoT Platform, or any related services (“Service”). By accessing or using Our Service, You agree to the practices described in this Privacy Policy.

1. Legal Compliance

Ajvika follows and complies with the following Indian laws:

Digital Personal Data Protection Act (DPDP Act), 2023
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Indian Contract Act, 1872

2. Data We Collect

Name, mobile number, email address
Login and authentication details
Billing information & transaction logs
GPS/location data (if enabled by user)
IoT device IDs, device behaviour logs
Browser type, IP address, usage analytics
Cookies & session data

3. Purpose of Data Use

We use Your data strictly for lawful and service-related purposes:

To provide and operate Our SaaS, mobile app, and IoT services
To verify identity and manage user accounts
To process payments, invoices, and subscriptions
To deliver alerts, notifications, OTPs, and transactional SMS
To improve service quality, analytics, and system performance
To enhance security and prevent fraud or unauthorized access

4. Cookies & Tracking Technologies

We use Cookies, session tokens, beacons, and analytics tools to:

Enable secure login
Save user preferences
Improve website performance
Monitor usage to improve user experience

5. Data Storage & Security Measures

We apply industry-standard security practices as per SPDI Rules & ISO/IEC 27001 guidelines:

SSL/HTTPS data encryption
Encrypted database storage
Regular security audits & server monitoring
Access control and role-based permissions
Firewall & intrusion detection systems

6. Third-Party Services & Processors

We may share necessary data only with trusted third-party partners for operational purposes:

SMS/OTP gateways
Payment processors (UPI, Cards, Wallets)
Cloud hosting providers
API integration partners

Each third-party independently follows their own Privacy Policy and complies with Indian data protection rules.

7. Data Ownership

All data submitted or generated by the client remains the sole property of the client. Ajvika acts only as a “Data Processor” and uses data strictly for service delivery.

8. Sharing of Data

We do not sell or trade personal data. Data may be shared only:

With user consent
For completing financial transactions
For IoT device communication & functionality
To comply with lawful requests by Indian authorities
During company restructuring, merger, or acquisition

9. Data Retention

We retain Personal Data only as long as required for service delivery, compliance, and legitimate business needs. Usage Logs may be stored for audit and security purposes.

10. Data Deletion & User Rights

Under the DPDP Act 2023, You have the right to:

Request access to Your data
Correct inaccurate data
Withdraw consent
Delete Your personal data permanently

You may request complete account deletion anytime by contacting Us. Certain information may be retained as required by Indian law.

11. Children's Privacy

Our services are not intended for children below 13 years of age. We do not knowingly collect data from minors without parental consent.

12. Links to External Websites

We are not responsible for third-party websites linked from Our platform. Users are advised to review their privacy policies independently.

13. Changes to This Policy

Ajvika may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Continued use of the Service indicates acceptance of the updated policy.

14. Contact Us

If You have any questions, data requests, or concerns regarding this Privacy Policy, You may contact Us at:
Email: support@ajvika.com
Phone: +91-9912344598